Privacy Policy

1. Information We Collect

1.1 Account Information

• Name, email address, phone number
• Company information and business details
• Payment and billing information
• Account preferences and settings

1.2 Lead Data

• Property owner names and contact information
• Property addresses and details
• Skip trace results and contact data
• Property valuation and market data

1.3 Usage Information

• Platform usage patterns and feature interactions
• AI conversation logs and messaging history
• Search queries and filter preferences
• Integration usage (Launch AI, Thanks.io)

1.4 Technical Information

• IP address, browser type, device information
• Cookies and tracking technologies
• Log files and error reports
• Performance and analytics data

2. How We Use Your Information

2.1 Service Provision

• Provide lead management and skip tracing services
• Process payments and manage subscriptions
• Enable AI messaging and automation features
• Facilitate third-party integrations

2.2 Communication

• Send service updates and notifications
• Provide customer support
• Send marketing communications (with consent)
• Respond to inquiries and requests

2.3 Improvement and Analytics

• Analyze usage patterns to improve services
• Develop new features and functionality
• Ensure platform security and prevent fraud
• Comply with legal obligations

3. How We Share Your Information

3.1 Third-Party Service Providers

3.2 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security audits and monitoring
• Employee training on data protection
• Incident response and breach notification procedures

5. Your Privacy Rights

5.1 CCPA Rights (California Residents)

• Right to Know: Request information about data collection and use
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale of personal information
• Right to Non-Discrimination: Equal service regardless of privacy choices

5.2 GDPR Rights (EU Residents)

• Access: Obtain a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of personal data
• Portability: Receive data in a structured format
• Objection: Object to processing for direct marketing
• Restriction: Limit processing of personal data

5.3 Exercising Your Rights

To exercise your privacy rights, contact us at privacy@josetherealtor.comor use our compliance portal.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information, see our Cookie Policy.

6.1 Types of Cookies

• Essential: Required for platform functionality
• Analytics: Google Analytics for usage insights
• Preferences: Remember your settings and choices
• Marketing: Track campaign effectiveness

7. Data Retention

• Account Data: Retained while account is active plus 7 years
• Lead Data: Retained per user preferences, minimum 1 year
• Usage Logs: Retained for 2 years for security and analytics
• Marketing Data: Retained until consent is withdrawn

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Policy Updates

We may update this Privacy Policy periodically. Material changes will be communicated via email or platform notification. Continued use constitutes acceptance of updates.