Get in Touch
Our support team is here to help you succeed with your real estate lead management
Email Support
Get detailed help with technical issues, account questions, or feature requests.
Live Chat
Quick answers to your questions directly in the dashboard. Available for all users.
Priority Support
Phone support and dedicated assistance for SYNC PLAN and AI OUTREACH PLAN subscribers.
Send Us a Message
Frequently Asked Questions
Quick answers to common questions
How accurate is the skip tracing?
Our skip tracing service has a high success rate and only charges for successful matches. You only pay $0.10 when we find valid contact information.
Can I connect multiple Launch AI accounts?
Currently, each user account can connect to one Launch AI location. The connection persists across login sessions and includes automatic token refresh.
What file formats do you support for lead import?
We support CSV files with specific column requirements. Check our User Guide for detailed formatting instructions and required fields.
Do credits expire?
Yes, skip tracing credits expire after 30 days to ensure data freshness. Paid plan subscribers get additional benefits and longer credit validity.
Contact Information
support@josetherealtor.com
Response Time
Within 24 hours
Availability
Monday - Friday, 9 AM - 6 PM EST